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    Home > Service

    Pre-sales Service
    1. Provide professional consulting:we provides information consulting about product, price, technology and industry solutions for customers at anytime via network, telephone, email and door to door.
    2. Provide sample service:we makes and sends free samples for customers.
    3. Provide inspection and reception:Customers can make reservations for exhibition visit and site inspection, we provides professional receptionists.

    In-sales Service
    1. Integrity and fairness:No matter great or small amount of contract, new or old customers, domestic or foreign customers, we treats with integrity and fairness.
    2. Guarantee both quality and quantity:we implements the terms and conditions stipulated in the contract strictly, complies with product standard and multi inspection.

    After-sales Service
    1. we provides free installation, commissioning and training for users’ technicists, ensures that uses can get familiar with operation methods and put machines into use as soon as possible;
    2. we provides one year warranty and lifetime maintenance. Free repair for mechanical failure and parts damage (no human factors and force majeure factors) under warranty (replacement parts except wearing parts are provides by we free of charge). Charging at cost when out of warranty;
    3. Users enjoy lifetime free software upgrade service since the date of purchase;
    4. After-sales service response time within 8 hours. When received a repair call, after-sales engineer will give a clear answer or reach the equipment site within 24 hours. Maintenance crews can not leave until troubleshooting;
    5. we revisits all customers regularly each year and provides technical support service at any time.

    Service Philosophy
    we provides first-class products, first-class quality and first-class service to satisfy customers.
    Profession: Professional team provides professional service
    Fairness: No matter great or small amount of contract, new or old customers, domestic or foreign customers, we treats with integrity and fairness
    Passion: Treating every customer with passion all along
    Preciseness: Rigorous attitude and working style
    ;Efficiency: Keep high efficiency, respect every minute of customers
    Responsibility: Place customer requirements at forefront

    Service Assurance
    Continuously persist “Client as God and Market Orientation”, we has established perfect market service system. More than 40% of employees are market sales and service staffs. We have set up more than 40 offices in domestic, distributed in major central cities, so as to implement “Closer to the user, extending the service”.The nationwide sales network ensures timely and quick response to customers.
    The precondition of “Customer first” is reliable and stable product quality, and advanced technology. we has already passed ISO9001 Quality Management System Certification, Fiber laser marking machine, laser cutting machine and laser welding machine have obtained CE certification.
    In order to guarantee the perfection of service,we sets up the perfect service supervision system with unified behavioral norms and evaluation standards, so as to ensure first-class service quality and service process standardization.

    laser marking manufacturer laser engraving manufacturer
    Internationalization

    With the development of international market, the small and medium power laser equipments (such as laser marking machine, welding machine and cutting machine), laser welding machine, CNC laser cutting series have become hot-selling products in internation

    Talents

    At present,we have more than 300 staffs, 30% of them own doctor or mater degrees,we have established close cooperative relationship with famous research organizations in the United States, Germany and other countries.

    Consumerism

    “Customer First” and “Market Orientation”,we have more than 40% market sales and service personnel. At present, we have established a perfect market service system. More than 40 domestic offices are distributed in main center cities, so as to get close to

    Innovation

    Self-innovation is the inexhaustible motive force for our development. Depending on profound deposit and rich experience of laser key technology, researching and manufacturing more than 10 years,we has created a series of “Good” for energy photoelectron i

    Quick response

    Our technician will quickly help you

    Calibration

    We have technicians and test equipment to help to do the calibration.

    Remote Guidance

    We provide varied support through online platform.

    Customize Design

    Simply tell us your requirements and our R&D team will work out a solution with you.

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